from United States - January 31, 2020
Flew Business Class
Business class was awful. no choices, egg white over wet muffin??? Mile play was a scam, purchased ticket $10 short requirement, called agent, was told upgrade seat or upgrade to business class to qualify, according to the rules #4, paid the upgrade, did not receive promo miles, call customer service talked to off shore agent, he talked to a supervisor, assured me additional miles will post to account that day (gave his name and his agent #) still did not get the miles, called customer service again, gave them the agent name & number, was told he is a united customer service agent but that they can’t let me talk to him and that I should email customer service instead???
from United States - January 24, 2020
Flew Economy Class
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from United States - January 10, 2020
Flew First Class
I would like to highly compliment you on one of your flight attendants, Susan White. She was the first class flight attendant on UA. Susan White is the best flight attendant that I have ever met. She was attentive, competent, pleasant, helpful, humorous, cheerful, professional – just a joy to have on board. She made me feel so safe and at ease. She left a positive impression on me that I will never forget. It meant alot to me that she assisted me. I hope you’ll forward this email to her manager, and the vice president of personnel.
from United States - November 28, 2019
Flew Economy Class
Flew IAH-MCO RT. When dropping off my bag, I had to wait for the agent to finish telling a story to the other agent. Flight was the United Standard…Do as little as possible! I was in 23C and took 45 mins to get a drink and wifi was poor. Return flight was aboard an old A320. It felt dirty and was uncomfortable, but can’t really expect too much out of United these days. It’s clear there is no desire to improve the product. Always feel like I’m burden.
from United States - November 12, 2019
Flew Premium Economy Class
United should be ashamed by having Silver airlines as a partner. Worst airline in the country. Just check their rating. Took us forever to get in and out of Key West.