2.8/10

    From 460 passenger reviews

    huong

    from United States - January 31, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Business class was awful. no choices, egg white over wet muffin??? Mile play was a scam, purchased ticket $10 short requirement, called agent, was told upgrade seat or upgrade to business class to qualify, according to the rules #4, paid the upgrade, did not receive promo miles, call customer service talked to off shore agent, he talked to a supervisor, assured me additional miles will post to account that day (gave his name and his agent #) still did not get the miles, called customer service again, gave them the agent name & number, was told he is a united customer service agent but that they can’t let me talk to him and that I should email customer service instead???

    Layla

    from United States - January 24, 2020

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Here you can Search for Cheap Flights to New York first or business class airfares and you can get ads from various online travel agencies. This is one of the best travel agency portal. You can find here different airlines on low airfare for all domestic and international destinations. When you search low premium cabin fares so it is usually on a niche airline where you may not be applicable to earn frequent flyer miles for your favorite planning.

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    Jayme

    from United States - January 10, 2020

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would like to highly compliment you on one of your flight attendants, Susan White. She was the first class flight attendant on UA. Susan White is the best flight attendant that I have ever met. She was attentive, competent, pleasant, helpful, humorous, cheerful, professional – just a joy to have on board. She made me feel so safe and at ease. She left a positive impression on me that I will never forget. It meant alot to me that she assisted me. I hope you’ll forward this email to her manager, and the vice president of personnel.

    Brandon

    from United States - November 28, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew IAH-MCO RT. When dropping off my bag, I had to wait for the agent to finish telling a story to the other agent. Flight was the United Standard…Do as little as possible! I was in 23C and took 45 mins to get a drink and wifi was poor. Return flight was aboard an old A320. It felt dirty and was uncomfortable, but can’t really expect too much out of United these days. It’s clear there is no desire to improve the product. Always feel like I’m burden.

    Terry

    from United States - November 12, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    United should be ashamed by having Silver airlines as a partner. Worst airline in the country. Just check their rating. Took us forever to get in and out of Key West.

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